Contact Us

We are happy to answer any questions you may have! Please contact us and one of Ernest Couture’s friendly & knowledgeable representatives will assist you. We received a plethora of consumer inquiries regarding the restock of prom, pageantry, and Quinceañera dresses.. we are in the process of revamping the store (integration of cosmetic products). Therefore, we will have our new “Style” & “Fashion” pages updated by the summer 2017. Thank you for your patience.  Ernest’s Couture has successfully partnered with local organizations such as educational & non-educational community organizations (formal events), pageants, model photo shoots, fashion shows, and etc. For business inquiries, please contact us at admin@ernestcouture.com

 Location Address:

Ernest’s Couture
11688 South St. Suite 204
Artesia, CA 90701                        Phone: 
562-402-4611

  contact

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Transaction Department

torquoise

If you have questions and/or concerns regarding your recent purchase, please contact us at sales@ernestcouture.com

Please allow 48 hours (excluding weekends and holidays) for processing time, subsequently you will receive a shipment tracking number via email.0001E6

Refunds and Returns

Merchandise must be returned within 7 days of delivery. Defective or incorrectly shipped items are eligible for a refund or item replacement, depending on the customer’s preference. Return items in the original packaging, including all manuals and accessories, which initially accompanied the item. Customers must incur the shipping charges for returning products to our warehouse.

Directions for Returning an Item:

1. Contact our customer service hotline to request an Item Return Number (IRN).

2. Enclose the merchandise in the original packaging. Place the Item Return Label on the package. You must ensure that the IRN is clearly written on the Item Return Label, to safeguard against lost merchandise and to increase the time allotted for reshipment of your items.

3. You will receive email confirmation when your return package has arrived in our warehouse. Merchandise being returned for website credit, full credit, minus any shipping charges, will appear on your credit card statement within 1 to 2 billing cycles.

Refunds
All refunds will be processed within two business days of receiving your returned item(s).