Processing Time: Items are shipped within 48 hours after payment is made (Excluding Holidays & Weekends).
Insurance is included in shipping fee
We do not accept returns unless the store items are not as described. Also, you must have a return authorization number before we could start the process of returning a store item (s).
All our products are brand new and have never been opened nor tested.
Please contact us with any questions you may have.
ALL PRICES ARE IN USD WHO DO I CONTACT FOR HELP OR QUESTIONS?
If this page does not answer all of your questions, please contact Ernest Couture’s customer service team. They will be glad to help you with all of your questions and/or concerns you may have. For best results, please either respond to your Ernest Couture’s order emails or use our contact form.
DAMAGED OR MISSING ITEMS
Upon receiving your package, please inspect your shipping box and the items inside for missing or damaged items. We require customers contact us within 14 days of receiving their package to notify us of any issues. The shipping box may have normal wear from the transit process. However, if your order arrives damaged, please retain the shippiing box, packing materials and original items on the order.
HOW MUCH DOES INTERNATIONAL SHIPPING AND HANDLING COST?
The international shipping cost is $15. However, if you want expedited shipment. Please contact us within 3 hours of purchase for price quote.
You may consider using a private courier or forwarding service like MyUS.com, borderlinx.com, shipito.com or gosend.com, who offer convenient International Shipping. They can provide you with a US street address, receive packages on your behalf, and then ship your order overseas. Some of these companies also help prepare customs paperwork for your shipments. Ernest’s Couture responsibility will only be engaged until the package reaches your US mailbox.
ARE THERE Customs Charges/Duty Fees?
Ernest’s Couture is not responsible for customs requirements or charges added by your country. Most countries charge VAT/Duty for purchases outside of the country. Ernest’s Couture will not alter any customs forms or mark the package as a gift due to federal and international laws. Packages that are refused because the customer does not pay VAT/Duty are not eligible for a full refund.
If you need your items faster in the US or internationally, we offer UPS Second Day Service for Domestic Orders, FedEX, and UPS Worldwide Expedited for International customers. Please keep in mind that UPS does not deliver on Saturday, Sunday or holidays. Please contact us for price quote.
HAS MY ORDER SHIPPED?
We strive to get all orders shipped within 2-3 business days. It is important to note that sometimes (especially during new product launches) first class orders could take an extra business day or two before shipping. Once your order has shipped, you should receive an email confirmation of the shipment. You can also check your order status on your account page.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
All shipments in the US should arrive in 2-10 business days. However, if it takes longer, please be patient. If it has been over two weeks, feel free to contact us to look into the situation.
First Class International shipments should arrive within 7-14 business days, but they often can take up to 8 weeks to arrive. If you need your items faster in the US or internationally, we offer USPS Priority, USPS Priority Express, UPS Second Day Service for Domestic Orders, FedEX, and UPS Worldwide Expedited for International customers. Please keep in mind that UPS does not deliver on Saturday, Sunday or holidays. Please contact us for price quote.
ARE TRACKING NUMBERS AVAILABLE ON SHIPMENTS?
Yes, you will receive a Tracking numbers once your order has been shipped. Please do not confuse “Out for Delivery” with “Delivered”. “Out for Delivery” is denoted when the carrier plans to delivery your package and “Delivered” is denoted when the carrier has officially delivered your package to you or is in your mailbox.
WHAT IS YOUR REFUND POLICY?
In most cases, we do not accept any returns of cosmetics or cosmetic accessories for hygienic reasons and to continue to offer the best value on our pricing. Exceptions are made for damaged items. If you have any questions, please ask before you make your purchase.
WHAT PAYMENT METHODS DO YOU ACCEPT?
It is possible to pay for your order using your Visa, Mastercard, American Express, Discover Card, and Paypal.
However, no matter what payment method you use, your order will be directed through Paypal’s payment processing. Keep in mind that you can use a credit card without having a Paypal account.
We are not currently accepting money orders or cash for payments at this time. With the number of orders we have each day and the changing inventory, it does not work out well for us to set aside items and wait for a payment to arrive in the mail. We’re sorry about the inconvenience, but it helps things run smoothly for everyone else.
WHEN WILL “PRODUCT X” BE BACK IN STOCK?
If there is an item that is marked as “out of stock” but still shows up in the store, that means we are doing our best to get more of that item. However, due to backorders or delays in shipping with our suppliers, we may have to wait a little while for certain items. In these cases, we cannot give you a firm answer when they will be available again. Just be assured, we’re doing our best to satisfy our customers and we will continue to work on improvements!
California Proposition 65
California Proposition 65 requires special product labeling for products containing certain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm if the product will expose the consumer to such chemicals. Lead levels in these products comply with FDA standards.
California requires the following separate notice: Prop 65 Warning for lead crystal: “WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. This warning does not apply to Baccarat decanters, flacons, stoppered pitchers, mustard and jam pots.”
Prop 65 Warning for ceramic tableware marked with a yellow triangle on the packaging: “WARNING: Use of this tableware will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.”
Prop 65 Warning for decorated glassware: WARNING: The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
Prop 65 Warning for all other identified products: This product contains lead, a chemical known to the State of California to cause cancer, birth defects, and other reproductive harm. Wash hands after handling.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Returns and Exchanges by Mail
If we approve your return request, you will return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Ernest’s Couture is not responsible for packages lost in transit without proof of tracking.
If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
To return or exchange an order by mail:
- Include a copy of your proof of purchase and your return inventory identification issued by the store. Proof of purchase.
- Ship your package with a carrier that can provide tracking and insurance.
For USPS, use this address:
11688 South St. Suite 204
Artesia, CA 90701
- For UPS or FedEx, use this address:
Please contact us for information!
Ernest’s Couture Sale Merchandise Policy
Ernest’s Couture sell merchandise “as is.” All sales are final on items purchased at Ernest’s Couture online. It a customer sends Ernest’s Couture merchandise for a return or exchange without a return inventory number, it will be returned to the customer at their expense.
Refunds and Returns
Merchandise must be returned within 7 days of delivery. Defective or incorrectly shipped items are eligible for a refund or item replacement, depending on the customer’s preference. Return items in the original packaging, including all manuals and accessories, which initially accompanied the item. Customers must incur the shipping charges for returning products to our warehouse.Directions for Returning an Item:
1. Contact our customer service hotline to request an Item Return Number (IRN).
2. Enclose the merchandise in the original packaging. Place the Item Return Label on the package. You must ensure that the IRN is clearly written on the Item Return Label, to safeguard against lost merchandise and to increase the time allotted for reshipment of your items.
3. You will receive email confirmation when your return package has arrived in our warehouse. Merchandise being returned for website credit, full credit, minus any shipping charges, will appear on your credit card statement within 1 to 2 billing cycles.
All refunds will be processed within two business days of receiving your returned item(s).